Frequently Asked Questions
Everything you need to know about our debt management strategies and financial guidance services. Can't find what you're looking for? We're here to help.
Program Basics
Debt management is a structured approach to organizing and paying off your debts more effectively. We work with you to create a personalized plan that consolidates your monthly payments, often at reduced interest rates. The process typically reduces your monthly payments by 20-40% while helping you become debt-free faster. Instead of juggling multiple creditors, you make one monthly payment to us, and we distribute it to your creditors according to the negotiated terms.
We work with clients who have unsecured debt ranging from €5,000 to €100,000 or more. There's no minimum requirement that would exclude you from getting help. What matters more is your commitment to following through with the program. We've successfully helped people with as little as €3,000 in credit card debt, and others with complex situations involving multiple loans and creditors.
Initially, there may be a temporary impact on your credit score, but most clients see improvement within 12-18 months. The key difference is that we're helping you pay off debts rather than defaulting on them. As you complete payments and reduce balances, your credit utilization ratio improves dramatically. Many clients end up with better credit scores than when they started because they're no longer maxed out on credit cards and are making consistent payments.
We can include most unsecured debts: credit cards, personal loans, medical bills, store cards, and certain types of business debt. We cannot include secured debts like mortgages or car loans, student loans, or recent tax debts. If you're unsure about a specific debt, we'll review it during your consultation. Sometimes debts you think can't be included actually can be, so it's worth discussing your complete financial picture with us.
Most clients complete their program in 3-5 years, though this varies based on your total debt amount and monthly payment capacity. The timeline depends on how much you can afford to pay monthly and how successfully we negotiate with your creditors. On average, clients save 2-3 years compared to making minimum payments on their own. We'll give you a realistic timeline during your initial consultation based on your specific situation.
Getting Started Process
Your consultation is comprehensive but straightforward. We'll review all your debts, income, and monthly expenses to understand your complete financial picture. This typically takes 45-60 minutes and can be done over the phone or in person. We'll explain exactly how the program works, what your monthly payment would be, and give you a realistic timeline for becoming debt-free. There's no pressure, and you'll have time to think it over before making any decisions.
You'll need recent statements from all creditors you want to include, proof of income (pay stubs or bank statements), and a list of your monthly expenses. Don't worry if you can't find everything immediately - we can work with what you have and help you gather missing documents. The most important thing is having accurate balances and minimum payment amounts for each debt. We'll guide you through exactly what we need during the setup process.
Once you provide all necessary documentation, most clients start within 7-14 days. We need time to contact your creditors and set up payment arrangements. During this setup period, you should continue making minimum payments to avoid late fees. We'll let you know exactly when to stop paying creditors directly and when your first payment to us will be due. The process moves quickly once we have everything we need.
Cards included in the program will be closed to new purchases, but this is actually beneficial for your financial recovery. We can discuss keeping one card with a low balance for emergencies, though many clients find they prefer the freedom of not relying on credit. Most people discover they spend less and budget better without the temptation of available credit. We'll help you set up an emergency fund as part of your overall financial strategy.
Life happens, and we understand that. If your income decreases or you face unexpected expenses, contact us immediately. We can often adjust your payment amount or temporarily modify the program. If your income increases, you might choose to pay more and finish sooner. The key is communication - don't struggle in silence. We've helped clients through job losses, medical emergencies, and other life changes while keeping their debt management plan on track.
Ongoing Support & Results
You'll receive detailed monthly statements showing exactly where your payment went and how much you owe on each account. Most clients love seeing their balances decrease every month - it's incredibly motivating. You can also call us anytime for a progress update. We provide quarterly reviews to discuss your overall progress and make any necessary adjustments. Many clients tell us that seeing their debt disappear month by month is the best part of the program.
Our support goes beyond just processing payments. You'll have access to budgeting tools, financial education resources, and personal counseling when needed. If creditors contact you directly, we'll handle those calls. You're never dealing with this alone. We also provide guidance on rebuilding credit, saving for emergencies, and maintaining good financial habits after you complete the program. Think of us as your financial support team throughout the entire journey.
Graduation day is something to celebrate! All your included debts will be paid in full, and you'll receive certificates of completion from your creditors. The average client saves €15,000-€25,000 in interest and fees compared to paying minimums indefinitely. We'll also provide you with a financial maintenance plan to help you stay debt-free. Many clients use their former debt payment amount to build substantial emergency funds or work toward other financial goals like buying a home.
Our fees are built into your monthly payment, so there are no upfront costs or hidden charges. The fee varies based on your total debt amount and program length, but most clients still pay significantly less per month than they were paying in minimums and fees before joining. We're transparent about all costs during your consultation. You'll know exactly what you're paying and why, with no surprises down the road.
Honestly, no. This program works best for people who have steady income and are committed to making consistent monthly payments. If you're facing bankruptcy or have no reliable income, there might be better options for your situation. We'll tell you during consultation if we don't think this is the right fit and can refer you to other resources that might help. Our goal is to see you succeed financially, even if that means recommending a different path.
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